Introduction

At Helix Bridge, we are committed to protecting the privacy and personal data of all our users, clients, partners, and research participants. This policy explains how we collect, use, store, and share personal data in accordance with GDPR (UK/EU), DISHA (India), and DPDP (India).

By using Helix Bridge services — including Human Genomics, PetXpress™, PedigreeX™, DNA Bank™, HeliXTech™, HeliXConnect™, HeliX Academy™, HeliXplore™, HeliXMart™, and HeliXBlog™ — you agree to the practices described in this policy.

1. Data We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Data:

When you create an account or use our services, you provide us with personal information that includes:

• Name, contact information, email, and professional affiliation
• Payment or subscription details for services such as DNA banking or courses
• Biometric, genomic, or medical data for testing and pedigree services
• Login credentials, usage data, and cookies

Sensitive Data:

• Genetic information, health records, pedigree details
• Any data required for compliance with DISHA guidelines in India
• Location information when enabled
• Browser type and settings

2. Purpose of Data Collection

• To provide services (genetic testing, DNA banking, PedigreeX™, technology solutions)
• To process subscriptions, payments, and service requests
• To facilitate educational courses, certifications, and publications
• • To support research, analytics, and reporting while maintaining privacy
• • To comply with legal and regulatory obligations in the UK and India

3. Data Sharing & Disclosure

• Data may be shared with trusted partners, labs, or service providers only to fulfil service requirements.
• Helix Bridge does not sell personal data to third parties.
• Data may be disclosed if required by law or to enforce compliance with legal obligations.

4. User Rights

Under GDPR, DISHA, and DPDP, users have the following rights:

• Right to access personal data collected
• Right to rectify inaccurate or incomplete data
• Right to request deletion of personal data
• Right to object to processing of data for marketing or profiling
• Right to withdraw consent at any time (without affecting lawful processing prior to withdrawal)

5. Data Storage & Security

• All personal and genomic data are stored in secure servers with AES-256 encryption and multi-layer access controls.
• DNA banking and pedigree information are stored in digital genome vaults and audited via blockchain for immutability.
• Regular security audits, penetration tests, and compliance checks are conducted to maintain data protection standards.

6. Data Retention

• Personal and genomic data are retained only for the duration necessary to provide services or comply with legal obligations.
• Users can request deletion or anonymisation of data where legally permitted.

7. Cookies & Tracking

• Helix Bridge uses cookies and analytics tools to improve user experience.
• Users can manage cookie preferences via the website settings.

8. Third-Party Services

• Any integration with third-party labs, analytics platforms, or educational partners will be disclosed.
• Third parties are contractually obligated to comply with data protection laws and maintain confidentiality.

9. Minors & Consent

• Users under the age of 18 must obtain parental or guardian consent to use Helix Bridge services.
• Data from minors are strictly handled in accordance with applicable laws and DISHA guidelines.

10. Updates to Policy

• Helix Bridge may update this Privacy & Data Policy from time to time.
• Users will be notified of material changes via email or website notification.
• Continued use of services after updates constitutes acceptance of the revised policy.